Clinical Leadership on the Unit and at the Top—a “Swiss Army Knife” for Sustained Performance

 Linda May, Victoria Rich, PJ Brennan, Elizabeth Riley-Wasserman

Description: presented at the University HealthSystem Consortium 2008 Quality and Safety Fall Forum

UHC2008.pdf   [535.14 Kb]

Designing and Enacting Change: Penn Restructures Computing Services

 Lynn Oppenheim, Mario Moussa, Linda May, Noam Arzt

Description: Penn was restructuring the way it organizes, staffs, and funds computing services. But a restructuring is just a diagram on a piece of paper until behaviors themselves change. This paper shows step-by-step how the structured, participatory process of designing the new model was itself a way of creating--and trying out--desired new relationships and outcomes. Presented at CAUSE '96, San Francisco

pennrest.pdf   [61.44 Kb]

Getting Participation in IT Decisions-How and Why

 Lynn Oppenheim, Linda May, Bruce Metz

Description: Presented at EDUCOM 98

itpart.pdf   [199.31 Kb]

Impediments and their Countermeasures in Strategic Planning

 Jennifer Tomasik, Thomas Gilmore, Andrew Schafer

Description: This is a draft table that looks at some of the typical problems and countermeasures in strategic planning. The final article can be found in The American Journal of Medicine, Vol 118, No 3, March 2005, pp 315-320.

ACFx3zO4Z.pdf   [129.43 Kb]

Moving from an Idealized Design to a Realized Design: Creating IT Infrastructure at NYU School of Medicine

 Lynn Oppenheim

Description: This paper describes the application of idealized design to the IT infrastructure at a medical school.

Idea_nyu.pdf   [175.83 Kb]

Retaining IT Staff through Effective Institutional Planning and Management

 Lynn Oppenheim, Michael Eleey

Description: With today's shortage of information technology professionals in the workforce, it is imperative that colleges and universities limit IT staff turnover. One of the keys to retention is job satisfaction within a well-managed organization. This article recommends a systems approach to ensure a positive working environment for campus IT professionals to help reduce turnover in this critical area. CAUSE/EFFECT, Vol. 22, No. 4, 1999, pp. 17 -- 25.

Retaining IT Staff.pdf   [140.75 Kb]

Through the Financial Lens: Making IT Investment Decisions

 Lynn Oppenheim, Donald M. Bolle, Michael F. Eleey, Gregory C. Farrington, and Kevin P. Reilly

Description: Presented at Educause '99

EDUCSE99.pdf   [312.16 Kb]

Unit Clinical Leadership Model: A Successful Partnership between Front-Line Clinicians, Quality, and Senior Leaders

 Larry Hirschhorn, Linda May, Victoria Rich, PJ Brennan, Elizabeth Riley-Wasserman

Description: A joint presentation with The University of Pennsylvania Health System presented at the 2009 IHI National Forum on Quality Improvement in Health Care

IHI2009.pdf   [692.66 Kb]

Using Catalytic Mechanisms to Drive and Institutionalize Change

 Thomas Gilmore, Ivy Pool & Benjamin J. Charvat

Description: Catalytic mechanisms are changes that trigger multiple actions across the system. This paper reviews the five characteristics of Catalytic Mechanisms and gives case examples.

Catamech.pdf   [194.65 Kb]

Vicious Cycle of Blaming IT Professionals: Breaking the Pattern

 Lynn Oppenheim, Michael Eleey

Description: This paper discusses ways to break out of the vicious cycle that can result when IT expectations exceed IT resources: users are disappointed by IT professionals; IT professionals feel unappreciated and become more open to external job offers. The paper also includes tables which highlight identified problems and suggest possible solutions. Presented at CAUSE98

cycle.pdf   [94.33 Kb]