One of CFAR's founders, Lynn has 20 years of experience as a management consultant across many industries facing a wide variety of issues. Clients benefit from her breadth of experience as well as her clear thinking, her pragmatism and her optimism.

Lynn combines a respect for deeply held client values with a commitment to helping real people do real things differently. She uses her combined MBA/social sciences training to help clients plan long-term strategy and mobilize for action. She excels at designing initiatives where change efforts yield the greatest results.

Lynn continues to seek new challenges. Most recently, she led CFAR's R&D efforts on "new media/old behavior" — places where the need for speed driven by technology collides with established norms for decision making. She enjoys consulting in settings where changes in the technical rules create new opportunities but require rewriting the business and social rules to realize them.

Skills/Knowledge/Abilities

• Initiative Design - Knows how to pull together people and resources to support change efforts
• Strategy with Top Teams - Works with leaders and their teams to set direction
• Market and Industry Assessment - Identifies opportunities and trends among customers and organizations competing for their business

Recent Projects

• At a large research university, helped a new CIO design a flexible strategic plan to grab new and emerging opportunities. Put in place a "selective excellence" strategy that feeds innovation and focuses effort where it has the most effect.
• For a large insurance provider, collaborated with the client to develop interdependence and teamwork across the organization and build an infrastructure to sustain change and create action-learning opportunities for all employees.

Professional Facts

MBA from the Wharton School

Ph.D. in Psychology from the University of Wisconsin

Board member and co-founder of CFAR

Selected Writing

"Through the Financial Lens: Making IT Investment Decisions"
(with D. Bolle, M. Eleey, G. Farrington and K. Reilly). EDUCAUSE 2000.

"Retaining IT Staff through Effective Institutional Planning and Management"
(with M. Eleey). CAUSE/EFFECT, 22(4), 1999, pp. 17 - 25.

"Designing and Enacting Change: Penn Restructures Computing Services"
(with M. Moussa, L. May and N. Arzt). CAUSE96.

"Gathering Customer Perceptions Over the Internet."
(with M. Kauffman Sherr) Medical Marketing & Media, February, 1999.