Culture plays an increasingly critical role in work today. While culture can be difficult to define and measure, it fundamentally shapes organizational success, innovation, and engagement. Leaders reinforce cultural norms and behaviors every day, whether intentionally or not, and can play a critical role in shaping their organization’s culture—and thereby performance.
Simply put, culture is made up of the rules and assumptions for getting work done—the beliefs, working agreements, and tangible behaviors that guide and motivate people at work. You can identify culture, and—with some focus and determination—you can change it.
CFAR works with clients to lead culture change from both the top down and the bottom up— diagnosing cultural challenges, thinking creatively about how to create culture by design (versus by chance), and respecting differences and the value that they create.
CFAR’s three-phase approach to culture change creates a lasting capability to change and adapt culture to get the best from people and processes to positively impact both short-term and long-term performance. Our approach includes:
Discovering and diagnosing
Sense-making and direction-setting
Implementing and embedding
Ultimately, our approach to culture change provides clients with a clear point of view of their cultural aspirations and where culture may be holding them back, a plan to implement change, and an understanding of where change is progressing and where more focus is needed.
This week’s Spotlight features Principal Carey H. Gallagher. Her work focuses on practical solutions, helping clients engage and unite diverse stakeholders in small shifts that measurably improve performance and productivity.
This week’s Spotlight features our recently promoted Principal Todd Smith. He brings deep experience in strategy, process improvement and more to his client engagements. Learn more about Todd.
Our first CFAR Spotlight of 2021 features Principal Barry Dornfeld. As the leader of our Higher Education and Research Practice, his impact is felt widely across the firm. Learn more about Barry.