CFAR Presenters: Nancy Drozdow, Caleb White

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How You Start Shapes Where You Land: Diagnostic Interviews Can Make All the Difference

In this session, Nancy Drozdow and Caleb White share how we think about the beginning of our client work- starting understanding client dilemmas with an interview process that is purposely diagnostic. They share a number of cases that highlight the relationship among interview protocols, how we decide with whom we speak, how the CFAR team is deployed, and what we do with what we learn.

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How You Start Shapes Where You Land: Diagnostic Interviews Can Make All the Difference