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Tackling Workforce Stressors, Transforming Operations and Strengthening Culture
Jennifer Tomasik, Principal and Mark Davis, MD of The Miami Cancer Institute (MCI) speak at the 2023 Virtual Leadership Symposium from ACHE. This session shares MCI's experience and lessons learned from identifying the key stressors that most significantly impacted its people, patients and performance to creating and implementing transformational change that advanced operations through service line restructuring, strictly defining and measuring mission-critical activities to increase patient access and focus on strengthening employee engagement and institutional culture.